Chapter 8: Raising an Outbound Emergency Referral
1. Purpose#
To originate structured outbound emergency referral tickets with binding SLAs, ensuring guaranteed bed reservation before patient transport.2. Scope#
Emergency departments, Community Health Centres, Sub-District Hospitals, and District Hospitals.3. Responsibility#
Referring Medical Officers and Emergency Bed Managers.4. Prerequisites#
Clinical stabilization assessment, transport suitability verification, and 108 ambulance dispatch linkage.5. Procedure#
1. Navigate to Raise Referral at `/referrals/create`.
Click to Zoom
ID: hospital/h14_raise_referral
📅 Screenshot Date: 27 Sep 2026
- Callout 1: Urgency level classification:
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- Critical: 10-minute SLA (acute life threat, ventilator requirement)
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- Urgent: 30-minute SLA (urgent stabilization needed)
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- Routine: 120-minute SLA (hemodynamically stable transfer)
- Callout 2: Specialty requirement, oxygen necessity, and ventilator support toggles.
- Callout 3: PM-JAY Bed Finder proximity selector displaying nearest empanelled facilities.
- Click Submit Referral Ticket. The system issues a sequential tracking number (e.g.,
REF-UP-AGR-001-20260927-0012).